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Instant ExchangeUpdated 7 months ago

Black Sheep customers who choose to get an Instant Exchange have their exchange order created immediately. Black Sheep places a hold on your credit card for $1 and as soon as the product is in transit back to us, we'll remove the hold. Simples! Exchanges shouldn't be a clunky experience. We all want the same thing!

To initiate your Instant Exchange, head to our Return Portal [AU- Returns Portal]. Once you have selected the garment style and size you're after for the exchange, you'll be able to proceed with the Instant Exchange.

You can find more information about the Instant Exchange process and how it works below:

How much will Black Sheep hold upon placing the Instant Exchange?

$1 authorisation until the return shipment is in 'transit' (as officially noted by the Shipping Carrier selected).

Does Black Sheep keep my credit card details on file?

Absolutely not. All credit card information is stored securely by Loop Returns and the Stripe Payment Gateway.

What is the time to return before a charge is made?

The return window (unless otherwise noted in the returns process) is 14 days (calculated from the initiation of the Instant Exchange process to 'In Transit' update in the shipping carrier).

What return outcome is the Instance Exchange service offered for?

Instant Exchange is only offered for 'Exchanges' (ie. Size exchange, style exchange, etc). It is not offered for Refunds. That wouldn't be a smart business move...

What countries do you offer the Instant Exchange service for?

All countries. Yay.

Do you provide prepaid labels for international orders?

We currently don't offer prepaid labels to customers situated outside of Australia.

Any customers that don't return the exchange product within the stipulated return window (14 days) will be charged for the new product, with no exceptions. Please note, the Instant Exchange service is not applicable for items purchased during a sale period or marked as 'Final Sale'. 

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