Reach out to our Customer Experience team at [email protected]. Please ensure you have all the information necessary (full name, order number, enquiry, any pictures to support your enquiry, etc.) in your initial email so we can assist.
Your order is not finalised until you have successfully processed payment and received a confirmation email with the order number. Garments are not reserved whilst in your cart and cannot be reserved or put aside for you.
After placing your order, our warehouse team begin processing it for dispatch right away. Consequently, in some cases, it is not possible to cancel or modify your order.
Discount codes and promotional items must be entered and added to the order prior to processing the payment of your order, either in your cart or during the checkout phase.
If you can’t find the answer to the question you’re looking for on this page, reach out to our Customer Experience team at [email protected].
Shopping for someone else but not sure what to give them? Give them the gift of cycling. Black Sheep Cycling. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Yo