Black Sheep Cycling logo
Black Sheep Cycling logo

All articles

Returns & Exchanges

Return Policy

We offer a 30 day returns policy. We provide prepaid returns labels to customers within AU, refunds do incur shipping and handling fees.

Initiate a Return Request

Please note that all returned items must be in brand new, unworn, unwashed condition with the tags still attached and in the original packaging. Unfortunately, we won't be able to accept returns on items that have been worn or damaged.

Timeline of Return Process

As long as you've used the return label provided, your return request will be processed within 7 days of your returned garment/s being received by our warehouse team.

Cost of Return Freight

For exchanges and store credits, we cover the costs of return freight inside of AU! You will be provided with a returns label once you have processed your return. Return shipping is at the cost of the customer if returning for a refund.

Instant Exchange

Black Sheep customers who choose to get an Instant Exchange have their exchange order created immediately. Black Sheep places a hold on your credit card for $1 and as soon as the product is in transit back to us, we'll remove the hold. Simple!

Gift Cards

Gift cards are non-refundable in all and any circumstances. Gift cards do not have an expiry date and can be used over multiple purchases.

Sale Periods

Orders placed during a sale period or marked as 'final sale' are only eligible for an exchange or store credit. Please choose wisely as no exceptions will be made unless you have received a garment with an unlikely fault.

Returns from Other Brands

Kindly be advised that Black Sheep Cycling assumes no liability for any products returned to our warehouse that originate from different companies.